We've been under the kosh this week due to a sickness bug that has decimated the customer complaints team. Both Jo and Gareth have been off since Monday. Kate and Ted, as expected have battled on but Dan has hinted that he too, is starting to suffer. I expect he's planning a long weekend.
We had our weekly team leader meeting in Anne's hole in the morning. Anne berated the staff for their absence levels, ulimately worried about how this looks with head office. Its all reported back to them monthly.
"We've got to tighten up on sickness related absence," said Anne. "Its always the same names letting everyone else down and increasing workloads for the whole department."
"You've got to look at the underlying cause," I commented. "If staff are happy in their work then they will make the extra effort to come in if they're feeling a bit run down. But at the moment morale is low and backlogs are excessive. They feel unappreciated and no-one is listening to them."
Anne thought over this. Jez appeared a little shocked but Tracey was nodding.
"Well," said Anne sternly. "If they don't like it they can just go and get another job." She said, proving my point.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment