Monday - Bean counters

It's the end of month - alright I'm a few days out but I've had router problems! -

At the end of every month we have to report on how the team has performed in relation to our customer service targets.

This, with the new time sheets, now takes quite a few days to collate all of the information and report on it, because Anne systematically will reject any reports produced by Tracey and I and we'll have to rewrite them.

For the past few days I have not been able to deal with any customer queries, correspondence or complaints because I'm too busy creating reports on how many customer queries, correspondence and complaints we had to deal with in the last month as well as report on how well we dealt with customer queries, correspondence and complaints. Ironically enough, our performance on dealing with customer queries, correspondence and complaints was much better before Anne introduced monthly reporting. Not surprisingly as it now takes quite a few days out of available resource.

And why do we have to do this? Because in Anne's words - we need to be able to prove that we are providing the level of service that our customers deserve. I kid you not!