Monday - Turning Negatives into Positives

This is my first Monday blog for a while.

I do mean to keep these up on a daily basis but sometimes I'm just so blown away by the inordinate amount of banal insanity that the start of the week can throw at you that I don't get round to it. Its the same every Monday morning. I gripe around the house hoping that I going to get a phonecall advising me not to go in as the office has been contaminated by some toxic biological fall-out, but it never happens and the GF has to prise me away from the doorjamb by telling me soothingly that it really isn't that bad and that I'll be ok once I'm at my desk.

Of course I fall for it every week. I should know better by now.

Case in point. The 'company' carries out a staff survey every year. It is carried out by a third party company that specialises in these sorts of things and it is supposedly anonymous but no-one really believes it. Perhaps they don't quite believe that the unique and individual identification number given to every staff member to log onto the website and log their survey cannot be used to trace back to the staff member.

One of the things that the department fell down on last year (One of Anne's objectives is her staff survey score) was that very few of us would recommend our own company products to our friends and family. Given that we have inside knowledge on the service that they would get and that the company isn't really interested in providing a service to the benefit to its customers but more in how many pounds they can squeeze out of their grasp then this, I believe, is an accurate reflection of staff's own view of our products - and no we don't get a discount either!

Now I would of thought that if this was the feedback given to the company, the natural response would be to find out more and hopefully change things. But the company is not a rational entity. The directors have their heads rammed firmly in the sand. The action point that Diamond Des Diamond has set Anne as a result of this feedback is to make sure that we understand our products fully because we obviously don't.

Well Des, its like this. I understand a pile of doggie doo but this doesn't mean I want to tread in it.