There are a few phrases bandied about by our 'superiors' that seem to be common stock as answers for managers, that I suspect are used whenever the minions get a little too close to the truth. The one in the title of this entry is a case in point. As a get out clause it covers everything and leaves the recipients wondering to what incredible other dimensions our magical and sage-like overseers have access to.
Anne's used it on many an occassion. Most notable in the recent offshoring of credit control functions. Whereas before, a quick phone query on a direct debit mandate would take a minute at most, since relocating credit control to the other side of the Earth, the same query now takes
twenty times that as our colleagues - who only speak English as a second language - very carefully follow each detailed step of the scripted procedure.
"It's a waste of time," said Gareth. "It may cost us a quarter of what it cost to run a UK based credit control department, but its taken six-times the amount of my time and theirs. How much is that costing the company?"
Overhearing this Anne popped her head over the partition of her lair and offered the management advice "There's more to it than that," She told Gareth. And then to qualify her answer said "You're just not able to see the bigger picture."
"Still seems ridiculous. I've wasted my time on this phone call." He muttered out of earshot once Anne had ducked back down.
"Of course its only expensive because your hourly rate is so high," Ted told Gareth. "If they moved our jobs to India as well it wouldn't matter so much would it?"
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